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File #: 190356    Version: Name:
Type: Presentation Status: To Be Discussed
File created: 8/8/2019 In control: Community Relations Committee
On agenda: Final action:
Title: Customer Service Policy The Committee recommended a 60-day trial of a new automated answering service for the Village of Lombard. The Committee will review statistics from the 60-day trial and will consider staff recommendation to continue the use of the service.
Attachments: 1. 190356_Customer Service Policy Packet 2019.pdf, 2. 190356_Auto Attendant Memo CR Committee.pdf, 3. 190356.CR Committee Memo - Auto Attendant Results Jan. 2020.pdf
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Title

Customer Service Policy

The Committee recommended a 60-day trial of a new automated answering service for the Village of Lombard. The Committee will review statistics from the 60-day trial and will consider staff recommendation to continue the use of the service.

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